dbok's Privacy Policy —
Your Data Is Our Responsibility

1 Introduction and Overview

dbok is a trusted online entertainment and sports betting platform for users in Bangladesh. We take the privacy of our users very seriously. The purpose of this privacy policy is to clearly inform you about what kind of information we collect about you, why we collect it, how we use it, and what steps we take to protect your information.

By registering, logging in, or using any service on our platform, you agree to the terms of this privacy policy. We may update this policy from time to time, so you are encouraged to revisit this page regularly.

2 Information We Collect

To provide you with services on the dbok platform, verify your identity, and ensure security, we may collect the following categories of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number
• Email address and mobile number
• Residential address
• Information provided at the time of account registration and login
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank transfers)
• Information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device language settings
• Cookies and session data
• Pages visited on the platform, session duration, and usage patterns
• Transaction time, amount, and history

2.3 Information Received from Third Parties

For the purposes of identity verification or fraud prevention, we may also collect information from trusted third-party service providers. This information is used solely to ensure the security and legitimacy of the platform.

3 Purpose of Using Information

We use the information we collect for the following purposes:

1. Account Management: Processing the information necessary for your registration, login, and account management.
2. Identity Verification: Confirming that you are 21 years of age or older and verifying the legitimacy of your account.
3. Financial Transaction Processing: Completing deposit and withdrawal requests and ensuring the security of transactions.
4. Customer Support: Resolving your questions, complaints, and requests.
5. Fraud Prevention: Detecting and preventing unauthorized access, cyber threats, and financial fraud.
6. Responsible Gaming: Monitoring gaming patterns to identify the risk of problem gambling and providing support when needed.
7. Legal Compliance: Complying with applicable laws and the directives of regulatory authorities.
8. Platform Improvement: Analyzing user experience to improve the quality of services.

4 Data Storage and Security

dbok takes the highest technical and organizational measures to protect its users' data. Our security framework includes:

4.1 Technical Security Measures

• All data transmissions are secured using SSL encryption technology.
• Sensitive data is stored on servers using strong encryption algorithms.
• Two-Factor Authentication is provided.
• Regular security audits and vulnerability assessments are conducted.

4.2 Organizational Security Measures

• Only authorized personnel have access to user information.
• All staff are given training on data confidentiality.
• Data access logs are reviewed regularly.
• In the event of a data breach, users are notified within a defined timeframe.

4.3 Data Retention Period

Your information is retained for as long as your account is active or as needed to provide services. Even after account closure, certain information may be retained for a specified period to fulfill legal obligations.

5 Sharing Information with Third Parties

dbok does not sell your personal information to any third party. However, certain information may be shared in the specific circumstances below:

All third parties are required to comply with our privacy standards. They may use the information they receive only for the specified purpose and may not transfer it to any other party.

6 Cookie Policy

dbok uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help the website remember your preferences and visit history.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
• Functional Cookies: Used to remember your language preferences and other user settings.
• Analytics Cookies: Collect statistics to understand how users are using the platform.
• Security Cookies: Used to detect fraud and ensure account security.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

7 Your Rights

You have the following rights regarding your personal information:

1. Right to Access: You may request to know what information we hold about you.
2. Right to Rectification: You may request correction of any inaccuracies in your information.
3. Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
4. Right to Restrict Processing: You may object to the processing of your information for specific purposes.
5. Right to Data Portability: You may request your information in a commonly used format.
6. Right to Withdraw Consent: You may withdraw your consent to the processing of your information at any time.

To exercise these rights, please contact our support team. We generally aim to respond to your request within 30 working days.

8 Protection of Minors' Information

dbok is a platform operated exclusively for individuals aged 21 and above. We do not knowingly collect or process the personal information of any minor. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

Parents and guardians are advised to ensure their children do not use this platform. If you suspect that a minor's information has been collected, please contact us.

9 International Data Transfers

Our servers and data processing centers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that your information receives protection equivalent to this policy in that country. We only work with partners who comply with international data protection standards.

10 Policy Changes and Updates

dbok reserves the right to review and update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be displayed when you access the platform.
• A message will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use the platform after any changes means you agree to the updated policy. If you do not agree to the updated policy, you may request to close your account.

11 Responsible Gaming and Data Protection

Our privacy policy is aligned with our responsible gaming commitment. We monitor user gaming behavior solely for protective purposes — if someone displays unusual or risky behavior, we may reach out with supportive communication. This information is never used for marketing or third-party advertising purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.