Safe and Responsible Betting

Responsible Gaming —
dbok's Commitment

dbok believes entertainment should be a source of enjoyment, not addiction. We are always here to help you keep your gaming safe and in control.

For 21+ only — access is strictly prohibited for minors

Our Pledge

dbok is a trusted online gaming platform in Bangladesh. We do not just provide a place to play — we also place your wellbeing and safety at the highest priority. Responsible gaming means enjoying entertainment within your own means. Managing both your time and money wisely is what defines a responsible player.

Our platform offers a range of voluntary self-control tools that allow you to set deposit limits, take a temporary break, or fully self-exclude. If you ever feel that gambling is getting out of your control, do not hesitate to contact our 24/7 support team.

Important Warning

Online betting is a form of entertainment. Placing more bets in the hope of recovering lost money is a dangerous habit. Stop chasing your losses and seek our support if needed.

Our Protection Tools

dbok provides multiple self-control features to help keep you safe.

Set Deposit Limits

Set your own maximum on how much you deposit daily, weekly, or monthly. Once the limit is reached, the system will automatically stop accepting further deposits. This ensures you stay fully in control of your budget.

Time-Out / Temporary Break

You can temporarily suspend your account for a set period — 24 hours, 7 days, or 30 days. While a break is active, you will not be able to log in or place bets on the platform. Come back with a clear head.

Self-Exclusion

If you feel that gambling is having a negative impact on your life, choose a long-term or permanent self-exclusion. During this period your account will be completely inactive and no marketing communications will be sent.

21+ Age Verification

You must be at least 21 years old to register at dbok. We follow an age verification process at the time of registration. Protecting minors is one of our highest priorities.

Loss Limit Setting

Set a maximum amount you are willing to lose within a given period. When this limit is reached, the platform will alert you and prevent further betting. A simple way to reduce financial risk.

24/7 Bangla Support

Our support team is available around the clock in Bengali for any concerns you have. Speak with us directly via live chat or reach us by email — we are always here for you.

Self-Assessment

Read the questions below. If you answer "yes" to most of them, it may be time to seek help.

  • Are you spending more than your budget on betting and feeling regret afterwards?
  • Are you placing more bets to try to win back lost money — do you feel stuck in this cycle?
  • Are you hiding your gambling from family or friends?
  • Is gambling affecting your daily life, family, or career?
  • Are you using money meant for bills or other essential expenses on gambling?
  • Have you tried to stop playing but keep failing?
  • Do you feel restless or anxious when you cannot gamble?

You Are Not Alone

If you relate to several of the questions above, contact us directly via live chat or email us at [email protected]. Our team is ready to support you without judgment.

How to Use the Tools

Activating the protection tools on dbok is very simple. Follow the steps below.

Log In to Your Account

Log in to your dbok account and click the profile icon in the top right corner.

Find the "Responsible Gaming" Setting

From the profile menu, select the "Responsible Gaming" option.

Set Your Preferred Limits

Choose from deposit limit, loss limit, or time-out — whichever you need — and enter the value.

Confirm

Confirm the change. Lowering a deposit limit takes effect immediately; increasing one is delayed by 24–48 hours.

Get Support

If you want to self-exclude or run into any issues, speak with us directly via live chat — we will help you complete the process.

Responsible Gaming Tips

Set a budget in advance

Before you start playing, decide how much you are willing to spend. Never exceed this budget — whether you are winning or losing.

Stick to time limits

Do not play for long stretches without a break. Take a break every hour and get up and walk around — it keeps your decision-making sharp.

Do not bet on impulse

Avoid placing bets when you are angry, sad, or under stress. Emotion-driven decisions often lead to losses.

Gambling is not a source of income

Never treat online betting as a regular source of income. It is purely a form of entertainment.

Do not play with borrowed money

Never bet with borrowed or saved money. Only play with money whose loss would not affect your daily life.

Keep your family informed

Be open with your family about your online entertainment. Transparency is the foundation of a healthy relationship.

Support Contact

We are here for you with any issue you face. Reach us through the channels below.

Live Chat

Our support team is available 7 days a week, 24 hours a day in Bengali via live chat. Use live chat for the fastest assistance.

Email Support

For any responsible gaming related request, email us at:
[email protected]

Complete Confidentiality

Speaking up about your situation takes courage. Our team will assess your situation and provide support with complete confidentiality.

Frequently Asked Questions

You must be at least 21 years old to register and play any game at dbok. We follow an age verification process at the time of registration. Our platform is strictly prohibited for minors.

You can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately. However, increasing a limit takes effect after a 24–48 hour cooling-off period, to prevent impulsive decisions.

Yes. Any balance remaining in your account at the time of self-exclusion can be withdrawn. Once self-exclusion is active, only withdrawals are available — new deposits and placing bets will be blocked. Contact our support team for more details.

A time-out is a temporary break — from 24 hours up to 30 days. Once the set period ends, the account is reactivated automatically. Self-exclusion is long-term or permanent — during this period no marketing communications are sent, and even after the period ends you must speak with our support team to reactivate your account.

If someone in your family is struggling with a gambling addiction, please inform our support team. We will help take the necessary steps on the relevant person's account. Email us at [email protected] — we will assist without judgment.

No. Once self-exclusion is active, we will not send you any promotional communications — by email, SMS, or any other channel. Only essential account-related information will be sent.

To learn more or to play, join today

Welcome to a safe and enjoyable world of entertainment at dbok. Play within your limits and have fun.

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